Manager of Fiber Customer Service
KUB Fiber
KNOXVILLE, Tennessee, United States
Kristy Lund Manager, Fiber Customer Service. I am results-driven and dedicated to delivering an exceptional customer experience by establishing performance metrics, driving strategic initiatives, and ensuring secure, efficient, and effective customer technology solutions.
I lead a high-performing customer service team, managing personnel to foster a skilled, diverse, and collaborative workforce. My expertise in employee management, budgeting, analytical processes, and managerial finance drives operational efficiency and service excellence.
I hold a Master of Business Administration (MBA) with a focus in Accounting from Tennessee Technological University and a Bachelor of Science in Business Administration with a major in Accounting from the University of Tennessee.
Digital CX Strategies that Win and Wow Customers
Tuesday, June 3, 2025
2:00 PM - 2:15 PM CT