Fiber Ecosystem: Managing the Customer Experience

Tuesday, June 3, 2025

1:00 PM - 1:40 PM CT

Location: Canal D

Moderator(s)

HB

Hayden Beeson

Editor
ISE Magazine

Panelist(s)

Mike Roddy

CEO
GOCare
Alpharetta, Georgia, United States
Jenni Dettman

Vice President of Marketing
RouteThis
Huntsville, Alabama, United States
Rachael Wierson

COO & CTO
Gila River Telecommunications
Chandler, Arizona, United States
Jean Lamoureux

Chief Subscriber Officer
PomeGran, Inc.
Ottawa, Ontario, Canada
Megan Lukitsch (she/her/hers)

Vice President of Sales, CX
CSG
Buffalo, New York, United States

It is important to build healthy customer relationships long before the first truck roll occurs to turn up a business or household. The first customer contact may start on the website or at a local event and needs to be, as much as possible, as friendly and obstacle-free as possible through the journey to turn up service and start the billing process. We do not live in a perfect world, but we can try to avoid self-inflicted wounds as much as we can.