Chief Subscriber Officer
PomeGran, Inc.
Ottawa, Ontario, Canada
Jean Lamoureux is the Chief Subscriber Officer at PomeGran, where he leads the full customer journey across a portfolio of rural fiber internet providers. He oversees Marketing, Sales, Contact Center, and Field Operations, guiding the company’s efforts to connect underserved communities with reliable, high-speed internet. With over 20 years of leadership experience in telecommunications, Jean brings a strategic, hands-on approach to subscriber growth.
Jean’s primary focus is the activation of new customers in newly served areas, ensuring that once fiber reaches a community, customers are quickly and seamlessly brought online. He leads cross-functional teams to deliver coordinated campaigns, efficient installations, and responsive customer support, building trust and driving adoption at scale. His work has been instrumental in aligning local execution with corporate growth goals across multiple provinces.
Jean’s leadership philosophy centers on empowerment, accountability, and collaboration. He believes that clear goals, open communication, and local ownership are essential to delivering meaningful results. By equipping teams with the tools, context, and confidence to succeed, he fosters a culture of performance and shared purpose. Passionate about bridging the digital divide, Jean is committed to creating a customer experience that is not only efficient but deeply human, especially in the rural and remote markets that need it most.
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Fiber Ecosystem: Managing the Customer Experience
Tuesday, June 3, 2025
1:00 PM – 1:40 PM CT