Service Provider Ecosystem

Fiber Ecosystem: Managing the Customer Experience

Tuesday, June 3, 2025

1:00 PM – 1:40 PM CT

Location: Canal D

Moderator(s)

Joe Gillard

Executive Editor
ISE Magazine
Port Townsend, Washington, United States

Panelist(s)

Mike Roddy

CEO
GOCare
Alpharetta, Georgia, United States
JD

Jenni Dettman

Vice President of Marketing
RouteThis
Huntsville, Alabama, United States
RW

Rachael Wierson

COO & CTO
Gila River Telecommunications
Jean Lamoureux

Chief Subscriber Officer
PomeGran, Inc.
Ottawa, Ontario, Canada
ML

Megan Lukitsch

Vice President of Sales, CX, CGS
CSGI

It is important to build healthy customer relationships long before the first truck roll occurs to turn up a business or household. The first customer contact may start on the website or at a local event and needs to be, as much as possible, as friendly and obstacle-free as possible through the journey to turn up service and start the billing process. We do not live in a perfect world, but we can try to avoid self-inflicted wounds as much as we can.